As a Reseller, you would have to assist your Sub-Resellers, if they happen to forget their Username / Password for accessing their Control Panel. In such cases, there are 4 methods available for you. You can select any of the following methods to help your Sub-Resellers login to their Control Panel:

Forgot Password ^{(Anchor: forgot)}

To Direct your Sub-Reseller to Generate a Temporary Password for himself

1. The Sub-Reseller needs to visit the Control Panel Login URL at http://manage.whois.com/reseller.

2. Click the Forgot Password link.

3. Provide his Username (Email Address) and click the Forgot Password button.

This would send an email to his email address, containing the login URL, Username and a Temporary Password. The Sub-Reseller can then login to his Control Panel with this Password and then change the original Password, through the Settings -> Change Password menu.

Send Password ^{(Anchor: send)}

To Send a Temporary Password to your Sub-Reseller

1. Search for the Sub-Reseller and proceed to the Sub-Reseller Details view. 1

2. Click the Send Password button.

This would send an email to his email address, containing the Login URL, Username and a Temporary Password. The Sub-Reseller can then login to his Control Panel with this Password and then change the original Password, through the Settings -> Change Password menu.

Change Password ^{(Anchor: change)}

To Change your your Sub-Reseller's Current Password

1. Search for the Sub-Reseller and proceed to the Sub-Reseller Details view. 2

2. In the Sub-Reseller Details view that follows, click the Change Password button.

3. Provide a New Password and then Confirm Password.

   Note

   You need to consider the following, in relation with your password ^{(Anchor: password)}:

   • Allowed password length is 8 to 15 characters.

   • Use a combination of capital and lowercase letters, with punctuation marks, special characters and numbers.

   • Change the password on a regular basis.

   • Avoid password that contains personal information (name, birth place, etc.) or dictionary words.

   • Avoid using repeating characters (aaaaaa), keyboard patterns (asdfgh) or sequential numbers (123456).

   • Do not disclose your password to anyone.

4. Click the Change Password button to save the changes.

Generating Temporary Password ^{(Anchor: temp)}

To Generate a Temporary Password for your Sub-Reseller

1. Search for the Sub-Reseller and proceed to the Sub-Reseller Details view. 3

2. In the Sub-Reseller Details view that follows, click the Generate Temporary Password button.

This will present you with the login URL, Username and a Temporary Password for the Sub-Reseller.

1. 1. Locating the Sub-Reseller Details view to Send Password
2. 2. Locating the Sub-Reseller Details view to Change Password
3. 3. Locating the Sub-Reseller Details view to Generate a Temporary Password